Shipping & Returns

SHIPPING POLICY

SHIPPING AND DELIVERY IN AUSTRALIA

We offer free shipping to all customers in Australia, where their purchase value is $300 or more in one transaction. 

Purchases to the value of less that $300, will be charged a flat shipping fee of $15.

We aim to get your order to you as soon as possible. Orders are normally shipped between 1 – 3 business days. You will receive a shipping confirmation email as soon as your order leaves our warehouse. Please note your order may take longer to be delivered during the Sale period.

Please note rural and remote areas may take longer.

We do not deliver to PO BOX addresses.

We must have your complete and correct addresses, including a company name where necessary, and at least one contact telephone number.

To guarantee delivery, there must be someone to receive the goods between 9am – 5pm.

If goods you have ordered are out of stock, you shall be notified as soon as possible. Your payment will be immediately refunded to your credit card.

INTERNATIONAL DELIVERIES:

We charge a flat rate of $55 per shoe for all purchases and deliveries outside of Australia*.

Please check with our customer service team to ensure that we are able to deliver to your country.

*Please note the international delivery fee excludes taxes and duties

TAXES AND DUTIES:

You may need to pay customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country. So if you'd like more information, we suggest to contact your local customs office.

VERIFICATION: 

For security purposes, we may require additional verification or information to enable us to complete your order. You will need to supply the following information: 

A copy of your photographic driver’s license verifying your identity and billing address.

If the billing address differs from the address specified on your license, proof of address will be required in the form of a bank statement or other relevant documentation.

Other relevant documentation requested by our Online Team.