RETURNS POLICY
We hope you love your new shoes! If you do happen to change your mind, you can return your shoes to us under the following conditions:
Customers within Australia can return their purchase within 14 days of purchasing in store or 14 days from delivery for online orders.
International customers can return their purchase within 21 days from delivery.
Whether you purchase in-store or online with 124 the same policy applies:
-
Receipt or Proof Of Purchase must be provided
-
Full Priced Items can be returned for an Exchange, Gift Voucher or Full Refund (excluding shipping costs).
-
Sale, Promotional Or Discounted Items can be returned for an Exchange or Gift Voucher
Please note, no refunds will be issued unless in accordance with statutory consumer rights. So please choose carefully!
Consumer guarantees do not apply if you:
- got what you asked for but simply changed your mind
- found it cheaper somewhere else
- decided you did not like the purchase or had no use for it
- misused a product in any way that caused the problem
- knew or were made aware of the faults before you bought the product
- special request
- made to order purchases either online or in store purchases
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or returned outside of the return delivery window stated above.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved please allow 2-3 business days for the refund to be processed. Your refund will be credited directly back to the original form of payment used.
Refunds are issued for the cost of the item, excluding shipping costs and international bank fees.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@124shoes.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@124shoes.com and send your item to: 124 shoes Emporium shop 201 level 2 287 Lonsdale st Melbourne Victoria AU 3000.
Shipping
To return your product, you should mail your product to: 124 shoes Emporium shop 201 level 2 287 Lonsdale st Melbourne Victoria AU 3000.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SHIPPING AND DELIVERY IN AUSTRALIA
We offer free shipping to all Australia and International customers, where their purchase value is $350 or more in one transaction.
Purchases of less than $350, will be charged a flat shipping fee of $30 for domestic shipping and $55 for international shipping.
We aim to get your order to you as soon as possible. Orders are normally shipped between 2 – 5 business days. You will receive a shipping confirmation email as soon as your order leaves our warehouse. Please note your order may take longer to be delivered during the high trafficed Sale periods and Public Holidays.
Please note rural and remote areas may take longer.
We must have your complete and correct addresses, including a company name where necessary, and at least one contact telephone number.
To guarantee delivery, there must be someone to receive the goods between 9am – 5pm.
If goods you have ordered are out of stock, you shall be notified as soon as possible. Your payment will be immediately refunded to your credit card.
INTERNATIONAL DELIVERIES:
Purchases of less than $350, will be charged a flat shipping fee of $55 for all deliveries outside of Australia*.
Please check with our customer service team to ensure that we are able to deliver to your country.
*Please note the international delivery fee excludes taxes and duties
TAXES AND DUTIES:
You may need to pay customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country. So if you'd like more information, we suggest to contact your local customs office.
VERIFICATION:
For security purposes, we may require additional verification or information to enable us to complete your order. You will need to supply the following information:
A copy of your photographic driver’s license verifying your identity and billing address.
If the billing address differs from the address specified on your license, proof of address will be required in the form of a bank statement or other relevant documentation.
Other relevant documentation requested by our Online Team.
