124 Shoes accept any return or exchange within 14 days of purchase in store and/or 14 days from delivery of online orders. International customers can return their purchase within 21 days of delivery. All refunds must comply with company policy & consumer law rights, for more information please read shipping & returns
Manufacturer’s Warranty —
If at any time the product develops any defects that are a result of faulty craftsmanship and/or materials 124 Shoes agree to correct the defect, refund or exchange the product in accordance with consumer law with all rights reserved. The product will need to be returned to one of our boutiques for assessment.
This warranty does not provide coverage of repairs necessitated by normal wear, misuse or accidental damage.
Free shipping for domestic and international orders over $350
I have purchased many shoes from 124 - the first stand out is that they are different to most styles you see in mass market stores, secondly they are super comfortable no matter what the style is, thirdly they are hand made and the detailing is exquisite. I have never had an issue with the store either, I purchased a pair that was too small for me so I sent them back and they made a larger size. How is that for customer service.
I will keep going back again and again, better to have a few beautiful shoes than a cupboard full of ordinary ones.